This section describes the general categories of Personal Data that we may collect for the purposes described in this Privacy Notice. You can find additional information on the types of Personal Data we collect for online interactions, job applicants, health care professionals, and patient and customer programs  by clicking on the relevant links.

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We may use your Personal Data for the business and commercial purposes relating to your AbbVie Relationships, communicating with you, improving AbbVie Relationships and our products and services, and for other internal business purposes.  You can find additional information on how we use Personal Data for online interactions, job applicants, health care professionals, and patient and customer programs by clicking on the relevant links. 

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We provide marketing communications that promote the use of or offer participation in AbbVie products, services, programs, research events or provide other information that may be of interest to you, such as information on certain health conditions. We will use your Personal Data to send you marketing communications and to determine the types of marketing communications to send.

You can opt-out of marketing communications at any time. Marketing communications opt-out instructions are included in each marketing communication you receive, or you can e-mail us at [email protected]. 

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To discover new facts that could help AbbVie better understand customer needs and help improve, develop, and evaluate product services, materials, programs, and treatments, AbbVie analyzes Personal Data for its legitimate interests in business and product improvement. 

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We generally share Personal Data with third parties for the business and commercial purposes described below.  We do not sell Personal Data to third parties.  You can find additional information on how we share Personal Data for online interactions, job applicants, health care professionals, and patient and customer programs
 by clicking on the relevant links. 

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We may partner with other companies and public and private organizations to provide you with products, content, or services on a joint or “co-branded” basis.  You should be aware that, in such cases, in addition to this Privacy Notice, the relevant partner’s privacy notice may also apply, and, in limited cases, there may be a shared privacy notice.

For co-branded forms and sites, you will see displayed both the AbbVie logo and the logo of the co-branding partner. To access co-branded services, you may have to complete a registration form, and this registration information may be shared with AbbVie’s co-branding partners, and you should read the individual privacy policies of our co-branding partners, as they may differ in some respects from ours.

In addition, we may disclose Personal Data to our external auditors, attorneys, accountants, and similar professionals based on our legitimate interest in the operation of our business and our obligations to comply with applicable laws and regulations. 

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We may transfer your Personal Data to a successor entity upon a merger, consolidation, or other corporate reorganization, to a purchaser of all or a portion of our assets, or pursuant to a financing arrangement or co-promotional agreement. The Personal Data we have about you may be transferred to parties to the transaction based on our legitimate interest in preparing for and completing the transaction. Any successor entity shall be bound by terms and conditions reasonably like this Privacy Notice. 

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We may collect the following additional categories of Personal Data through your usage of our Web sites and mobile applications. 

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We collect information automatically through your online interactions with us through tracking and data-collection technologies such as cookies, Web beacons and pixels, APIs, Web services, scripts, browser analysis tools, and server logs.   A “cookie” is a unique numeric code that is transferred to your computer to track your interests and preferences and to recognize you as a return visitor. A “Web beacon” (also known as a pixel tag) is a transparent graphic image placed on a Web site,
e-mail, or advertisement that enables the monitoring of things such as user activity and site traffic, including the collection of data about the Web site and mobile application you were visiting before and after you came to our Web site or mobile application. To learn more about cookies and other data-collection technologies, please visit all about cookies.

We classify our cookies into the following categories:

• Required Cookies: These cookies are necessary for core features of a site to operate properly.
• Functional Cookies: These cookies allow us to analyze site usage to evaluate and improve its performance. They are also used to provide a better user experience on the site, such as measuring interactions with content or remembering settings.
• Advertising Cookies: These cookies are used to show you ads that are more relevant to you. We may share this information with advertisers or use it to better understand your interests. For example, advertising cookies may be used to share data with advertisers so that the ads you see are more relevant to you, allow you to share certain pages with social networks, or allow you to post comments on our site.

If you would like to see a detailed list of the cookies we use on our Web sites, including the third parties that place cookies on our Web sites, the specific cookie, and cookie lifespan, please click on “cookie settings” at the footer of this page. If the cookie lifespan is not disclosed in the cookie settings, we use a default life span of thirteen (13) months, unless a shorter period is required by law. You can also use the “cookie settings” to opt out of a nonrequired cookie category.

In addition to the cookie settings feature, you can disable cookies through your browser. Please note that some cookies are essential to the functioning of our Web sites and deleting or disabling them on your browser will reduce the site’s functionality.

If you want to use your browser instead of our cookie settings feature to opt-out of the Google Analytics or Adobe Analytics tracking cookies, you can install the Google Analytics opt-out browser add-on, and you can opt-out of Adobe Analytics. 

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In addition to the uses described separately in this Privacy Notice, we may use your Personal Data collected online for the additional purposes as described in this section. 

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We may use the Personal Data that you provide to us and the online information we collect automatically through cookies and similar tracking technologies to monitor user traffic patterns and preferences.  We may also track e-mail communications through Web beacons or similar tracking technology in e-mails to create aggregated statistics and reports to analyze the effectiveness of and improve our marketing campaigns.

We collect this information for our legitimate business interests of security, improvement, analytics, and optimization of AbbVie Relationships 

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We may offer “tell-a-friend” functionality on our sites.  If you choose to use this function, we will collect your friend’s contact information from you. We will automatically send your friend a one-time e-mail with the information you specified or inviting your friend to visit the site. We use this Personal Data you provide us as part of the “tell-a-friend” functionality for the sole purposes of sending this one-time e-mail. Do not share your friend’s contact information with us unless you have your friend’s consent to do so. 

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We may provide you with online advertisements for AbbVie products and services on third-party Web sites and mobile services that are tailored to you, which may be based on the Personal Data that you provide to us or to a third-party Web site that you are visiting, or on your browsing activity, purchases, or interests. We may share some of your device information with our advertising service providers that we have obtained from cookies and other data-collection and tracking technologies based on your AbbVie Relationships.

Some AbbVie Relationships participate in online behavioral advertising (this is also sometimes called targeted advertising or interest-based advertising). You can identify these sites by the “Advertising Choices” link in the advertisement. Our advertising network partners may place and use cookies on our Web sites and on other third-party sites to collect Personal Data about your activities to provide you with online advertisements that are based on your interests. When an AbbVie online behavioral advertisement is delivered to you, you will see an “Ad Choices” icon. Clicking on the icon or link will take you to a Web site where you can manage or opt-out of the use of data about your browsing history that is used for the delivery of online behavioral advertisements. If you opt-out, you may still see advertisements online, including advertisements from AbbVie that are based on other information (e.g., based on the content of the page being viewed rather than your prior clickstream activity). In some cases, data may still be collected about your browsing activity by these third-party advertisers, but they will not use this data to deliver advertisements that are based on your past online browsing behavior. You can also opt-out now by clicking here .

You may also opt out of certain online behavioral advertising on the Digital Advertising Alliance's consumer choice tool, and the Network Advertising Initiative’s tool.

Some Web browsers may transmit “do-not-track” signals to Web services with which your browser communicates. As of the effective date of this Privacy Notice, an industry standard has not yet been established on how to respond to these signals; therefore, AbbVie does not currently respond to these signals. However, you can opt-out from advertisers that use your browsing history to deliver online behavioral advertisements via the mechanisms listed above. 

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If you are a California resident, you have certain rights with respect to AbbVie’s use and disclosure of your Personal Data. Those California-specific privacy requirements not addressed in other Privacy Notice sections are described here.

Consistent with the collection practices described in this Privacy Notice, we may collect certain categories and specific pieces of Personal Data either from your or from other third parties. We collect, use, and disclose Personal Data for our business and commercial purposes described in this Privacy Notice.  AbbVie does not sell Personal Data.  Furthermore, AbbVie receives, and may further share with its collaborators and partners, deidentified health data from health care providers and health plans, subject to the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). The health data received by AbbVie was deidentified based on either HIPAA’s “safe harbor” method, which means that certain direct identifiers were removed from the health data, or HIPAA’s expert determination method, which means that a qualified statistician reviewed the health data shared with AbbVie and confirmed that there is a very small risk that an individual could be identified from the remaining health data.

As a California resident, you have the right to request:

• Information about the Personal Data that AbbVie has collected, used, and disclosed about you over the previous 12 months. This includes:
  • the categories of Personal Data collected
  • the categories of sources from which your Personal Data was collected
  • the business or commercial purposes for which AbbVie collected your Personal Data
  • the categories of your Personal Data that was disclosed for a business or commercial purpose
  • the categories of third parties with whom AbbVie shared your Personal Data
• The specific Personal Data that AbbVie has collected about you over the previous 12 month.
• To have your Personal Data deleted.

Should you exercise any of your privacy rights as a California resident, AbbVie will not discriminate against you by offering you different pricing or products, or by providing you with a different level or quality of products, based solely upon this request. However, certain AbbVie Relationships may require your consent to have your Personal Data shared with AbbVie to provide the service or to allow us to use and disclose your Personal Data to provide the AbbVie Relationships. When you exercise your deletion right, you may lose access to certain aspects of AbbVie Relationships that require your Personal Data to perform the service.

Please see the Your privacy rights and choices section if you or your authorized representative have questions or would like to make a request to exercise any of your rights described in this section. After you make your request, we will use the information we have to verify your identify (and if applicable, your authorized agent’s identify), and to match the Personal Data we have collected about you, if any, to your verified identify.  Our verification process may include a request for additional information to confirm your identify or your authorized agent’s identify, or to obtain proof that you have given your authorized agent permission to act on your behalf. If our verification process is successful, we will respond to your request within the time and in the manner required by applicable law. If we cannot validate the identify of you and/or your authorized agent or obtain proof that you have given your authorized agent permission to act on your behalf, we will attempt to contact you to inform you. 

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We may collect additional categories of Personal Data if you are a health care professional, as described in this section. We also use and disclose Personal Data about health care professionals for the additional purposes described in this section. The categories of Personal Data collected, and the purposes of use and disclosure described in this section are in addition any other collection, use and disclosure of Personal Data practices described separately in this Privacy Notice. 

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We use and disclose Personal Data of health care professionals for the following additional purposes.

• For the performance of our contract with you if you or your institution entered a consulting, professional services, or other type of agreement with us.
• Based on our legitimate interests in developing and improving our services, we will use and disclose Personal Data about health care professionals for:
  • managing and improving our relationship with you, including planning, organizing, and reviewing any collaboration with you, and for contacting you
  • helping ensure that we provide you with information that is relevant based on your expertise, interests, and preferences
  • recruitment and evaluation of the suitability of health professionals for their participation in clinical trials and market research and other research studies
  • conducting market and research studies in the public and private sectors
  • communicating with you about our products and programs (subject to any additional marketing consent requirements), engage with you about scientific or educational programs, administer our patient-support programs, and provide access to you where applicable, respond to product orders, and provide product samples
  • research and analytics purposes to develop and evaluate our products, services, materials and treatment
  • internal accounting and analysis in connection with our internal policies and rules, such as our AbbVie Code of Business Conduct
• Based on our legal obligations and for reasons of public interest, we will use and disclose Personal Data about health care professionals for:
  • safety monitoring, reporting, and auditing and responding to inquiries or issues in relation to our products
  • complying with applicable laws and regulations, including requirements imposed by industry codes of conduct to collect payment and other transfer of value data of health care professionals and the public disclosure of such data, subject to applicable local consent requirements to publish such data in a manner that identifies the health care professional individually 

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You may contact us or our Global Privacy Office, including our Data Protection Officer, at any time, using the contact information below if you have questions about this Privacy Notice or have any other privacy request or inquiry. You can also opt-out or unsubscribe from any of our programs or services.

Please submit your privacy requests or inquiries here. You can also contact us by clicking on this “Contact” link, by using the contact information feature on our mobile application, by e-mailing us at [email protected], or by calling us toll-free at 1-800-255-5162. Alternatively, you may send a letter to the following address:

AbbVie Customer Service
Attn: Privacy
Department 36M
1 N. Waukegan Road
North Chicago, IL 60064-6163

In all communications to us, please include the e-mail address used for registration (if applicable), the Web site address, mobile application, or the specific program to which you provided Personal Data (e.g., AbbVie.com), and a detailed explanation of your request. If you would like to delete, amend, or correct your Personal Data and are contacting us by e-mail, please put “Deletion Request” or “Amendment/Correction Request” in the subject line of the email. We will respond to all reasonable requests in a timely manner, and we may need to further confirm your identity to process certain requests. 

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AbbVie maintains appropriate technical, administrative, and physical controls to reasonably safeguard any Personal Data collected through AbbVie Relationships. However, there is always some risk that an unauthorized third party could intercept an Internet transmission, or that someone will find a way to thwart our security systems. We urge you to exercise caution when transmitting Personal Data over the Internet, especially your health-related information. We cannot guarantee that unauthorized third parties will not gain access to Personal Data about you; therefore, when submitting Personal Data to us, you must weigh both the benefits and the risks.

We will only keep Personal Data if necessary for the fulfillment of the purposes outlined in this Privacy Notice, except if otherwise required by applicable laws or legal orders. The criteria used to determine our retention periods include (i) the length of time we have an ongoing Abbvie Relationship with you; (ii) whether there is a legal or best practice retention obligation to which we are subject; and (iii) whether retention is needed considering litigation or regulatory investigations. 

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Personal Data may be transferred and processed by and among AbbVie Inc. in the U.S., the parent company of AbbVie, and its affiliates in other countries. For a full list of AbbVie Inc.’s affiliates and their jurisdictions, please see our most recent SEC filing here. Our company maintains several inter-company data transfer agreements, which are based on EU model contracts and covers Personal Data transfers among AbbVie Inc. and its affiliates worldwide to ensure the adequate protection of Personal Data. Copies of these agreements can be obtained by sending an email to [email protected]. 

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This site is owned and operated by AbbVie in Canada. If you are visiting this site from a country other than Canada, your communication with us will result in the transfer of Personal Data across international borders.  We will only process your Personal Data with your consent, to perform a contract between you and us, to comply with legal obligations, or where we have a legitimate interest. These legitimate interests include administrative activities and complying with your requests.

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