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AbbVie Customer Relations – FAQs


What services are offered through the AbbVie patient support programs and how can I contact them?

AbbVie is pleased to offer patient support services designed to help manage treatment. List of support programs and contact Information listed below:

AbbVie Care – Humira
Tel: 1-866-848-6472
Fax: 1-866-270-1727

AbbVie Care – HCV
Tel: 1-844-471-2273
Fax: 1-844-491-2272

AbbVie Care – Duodopa
Tel: 1-844-686-36752
Fax: 1-844-486-3672

Kasa – Kaletra Support Program
Tel: 1-866-386-0373
Fax: 1-866-693-1626

Lupron Cares
Tel: 1-844-458-7766
Fax: 1-844-258-7766
 


How do I report a product issue or complaint with HUMIRA?

If you are a HUMIRA patient and have experienced an issue with your injection, please call the product program at: 
1-866-848-6472.


How can I learn the availability of or order certain AbbVie products?

For any questions related to product availability and ordering process, please call the AbbVie Customer Service team at:
1-888-704-8270 or by e-mail at salesorders@abbvie.com.


How can I access an AbbVie product’s monograph?

Health care professionals and patients may consult the list of products and their respective monographs for the Canadian market, by consulting the leading Products section of the AbbVie Canada Web site.


Are you a patient with a medical question?

For questions regarding your personal health conditions, please consult your health care professional.   


How can a health care professional acquire samples of an AbbVie product?

To obtain samples for your medical establishment, please contact the representative servicing your area. You may obtain the name of your representative by calling the AbbVie Customer Service team at 1-888-704-8270.


Who should I contact if I have questions on data loggers (TMD)?

Please call the AbbVie Customer Relations team at 1-888-704-8271 for questions relating to a data logger (Temperature Monitoring Device) placed within your shipment.  


How can I find an AbbVie representative that services my area?

The AbbVie Customer Service team can assist you with this inquiry - please call 1-888-704-8270 for more information. 


How can I obtain pricing information on an AbbVie product?

As an AbbVie account holder you may obtain pricing information by contacting the AbbVie Customer Service team at:
1-888-704-8270.


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